Wednesday, October 20, 2010

Nicely done, SoCal Edison

I had the surprising experience of getting a smart automated call today. I called SoCal Edison after the power was out today for about an hour. They told me it was out for some 400 people in my neighborhood. I later received an automated call, asking me to press 1 if my power had been restored. It was a short, efficient script. Brilliant: they followed up with me, and they got a sense of whether their job was done.

1 comment:

Vanessa McGrady, Media Relations said...

Thanks! Always happy to help. If you have a laptop with some battery left, you can also check your outage situation online at Also, reps are available during the day on Twitter: SCECustService.